Product return process

1. Fill out the form on our website. Return product (https://hu.sugarbird.com/apps/return_prime) under the return or exchange request! – (The process is simple, enter your order number and email address, select the reason for the return and the refund method. In case of an exchange request, indicate the size you would like to exchange the purchased product for! Please note that we can only exchange if the desired size is available upon receipt of the package.)

2. Package and send the product(s) to be returned or exchanged by post or courier to the address below: Sugarbird Ltd. 1112 Budapest, Airport Road 2/B. There is no possibility of personal delivery!

3. Please include a printed invoice sent by email in the package, we need this information to process your request! Please note that after processing your return request, it will take 14 days from the date of its approval. 14 days We will refund the value of the returned item within . Our system will automatically send you an email confirming the approval of your request and initiating the refund process.
   The product price will be refunded according to the payment method used at the time of purchase, or in the case of cash on delivery, to the bank account number specified in the return request. The payment was made with the card or account provided or associated with it during registration.

It may take a few more days for the amount to be processed, regardless of when the refund is initiated, due to the different practices of different financial service providers.

RIGHT OF RESIGNATION

1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer has the right to withdraw without giving any reason.

The consumer exercises his right of withdrawal or termination

1. a) in the case of a contract for the sale of a product
   
2. aa) the product,
3. ab) when buying and selling multiple products, if the individual products are supplied at different times, the last product supplied,
4. ac) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
5. ad) if the product must be provided regularly within a specified period, the first service,

may be exercised within fourteen days from the date of receipt by the consumer or a third party designated by him, other than the carrier.

If the Service Provider does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the date of provision of this information.

1. The Consumer may exercise his right of withdrawal by making a clear statement to this effect or by using the declaration template set out in Annex 2 of Government Decree 45/2014. (II.26.).
2. The period for exercising the right of withdrawal expires 14 days from the day on which the Consumer, or a third party indicated by him, other than the carrier, takes possession of the product.
3. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
4. The cost of returning the product must be borne by the Consumer; the company has not undertaken to bear this cost.
5. In the event of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.
6. The Consumer does not have the right of withdrawal in the case of a non-prefabricated product that was produced based on the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the Consumer.

The Consumer may also not exercise his right of withdrawal

1. in the case of a contract for the provision of a service, after the entire service has been performed, if the undertaking has commenced the performance with the express prior consent of the Consumer and the Consumer has acknowledged that he will lose his right of termination after the entire service has been performed;
2. in respect of a product or service whose price or fee is subject to possible fluctuations in the financial market that cannot be influenced by the undertaking, even during the period open for exercising the right of withdrawal;
3. for products that are perishable or have a short shelf life;
4. in respect of a product in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons;
5. in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
6. in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
7. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
8. regarding the sale and purchase of sealed audio or video recordings and copies of computer software, if the Consumer has opened the packaging after delivery;
9. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
10. in the case of contracts concluded at public auction;
11. in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
12. with regard to digital data content provided on a non-tangible medium, if the business has commenced performance with the Consumer's express prior consent and, at the same time as this consent, the Consumer has declared his acknowledgement that he will lose his right of withdrawal after commencement of performance.

The Service Provider shall immediately, but no later than fourteen days after becoming aware of the withdrawal, refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance. At the same time, the Service Provider shall have the right of retention.

1. During the refund, we will use the same payment method as the one used during the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer will not incur any additional costs as a result of using this refund method.
2. The Consumer is obliged to return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider.
3. In the event of a written withdrawal, it is sufficient for the consumer to send the withdrawal declaration within 14 days.
4. The consumer meets the deadline if he returns or hands over the product(s) before the 14-day period has expired. The return is considered to have been completed within the deadline if the consumer sends the product before the deadline has expired.
5. The consumer bears only the direct cost of returning the product.
6. The Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
7. The Service Provider may withhold the refund until the goods have been returned or the Consumer has provided evidence that they have been returned: whichever is earlier.
8. If the Consumer wishes to exercise his/her right of withdrawal, he/she may notify the Service Provider in writing (using the attached form), by telephone or in person. When notifying in writing by post, the date of posting will be taken into account, and when notifying by telephone, the date of notification by telephone. The Consumer may return the ordered product to the Service Provider by post or by courier service.
9. The consumer is only liable for any depreciation resulting from use exceeding that necessary to establish the nature, characteristics and functioning of the product.
10. Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses here is available.
11. Directive 2011/83/EU of the European Parliament and of the Council here available
12. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these GTC.
13. The right of withdrawal only applies to Users who are considered consumers under the Civil Code.
14. The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.

The procedure for exercising the right of withdrawal:

1. If the Consumer wishes to exercise the right of withdrawal, he/she must indicate his/her intention to withdraw via the Service Provider's contact details. He/she can do this by registering a return request on the Product Return interface, but if he/she notices a problem, in the case of a written withdrawal, it is sufficient to send the withdrawal declaration by e-mail within 14 days.
2. The consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal before the 14th day from the receipt of the product. In the case of withdrawal in writing, it is sufficient to send the declaration of withdrawal within 14 days. In the case of notification by post, the date of posting is taken into account, and in the case of notification by email or fax, the time of sending the email or fax is taken into account.
3. In the event of withdrawal, the Consumer may only return a product in a flawless, unworn condition, and is also obliged to return the ordered product to the Service Provider's address - 1112 Budapest Repülőtéri út 2/B - without delay, but no later than 14 days from the date of notification of his/her withdrawal. The deadline is deemed to have been met if the product is sent before the 14-day deadline expires (i.e. it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.
4. However, the Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a method of transport other than the cheapest standard method of transport offered by the Service Provider. The Consumer is obliged to pay the price of the contract You can also exercise your right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
5. When buying multiple products, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receiving the last delivered product, or in the case of a product consisting of multiple items or pieces, the last delivered item or piece.

Warranty

Incorrect performance

The obligor shall perform defectively if the service does not meet the quality requirements set out in the contract or in law at the time of performance. The obligor shall not perform defectively if the right holder was aware of the defect at the time of conclusion of the contract or should have been aware of the defect at the time of conclusion of the contract.

Any clause in a contract between a consumer and a business that deviates from the provisions of this chapter on warranty and guarantee to the detriment of the consumer is void.

Business User: a person who acts within the scope of their profession, independent occupation or business activity.

Warranty

• In what cases can a User exercise his right to a warranty?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code.

• What rights does the User have based on his warranty claim?

The User may – at his/her choice – make the following claims under the warranty: he/she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would entail disproportionate additional costs for the enterprise compared to the fulfillment of his/her other claim. If the repair or replacement was not requested or could not be requested, he/she may request a proportional reduction of the consideration or – as a last resort – may withdraw from the contract. He/she may also transfer his/her chosen warranty right to another one, but the User shall bear the cost of the transfer, unless it was justified or the enterprise gave a reason for it.

The consumer is also entitled - depending on the severity of the breach of contract - to request a proportional reduction of the consideration or to terminate the purchase contract if

1. the undertaking did not carry out the repair or replacement, or carried it out but did not carry out the dismantling and re-commissioning, in whole or in part, or refused to bring the goods into conformity with the contract;
2. there was a repeated failure to perform, despite the company's attempts to bring the goods into conformity with the contract;
3. the defect in performance is of such gravity that it justifies an immediate price reduction or immediate termination of the sales contract; or
4. the business has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant prejudice to the consumer.

If the consumer wishes to terminate the sales contract citing defective performance, the burden of proof lies with the business to prove that the defect is insignificant.

The consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the business fulfills its obligations regarding the conformity of the performance with the contract and defective performance.

The reasonable period within which the goods are repaired or replaced shall be calculated from the time when the consumer notified the business of the defect.

The consumer must make the goods available to the business for repair or replacement.

The undertaking must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods actually received by the consumer and the value of the goods due to the consumer in the event of performance in accordance with the contract.

The consumer's right to terminate the purchase contract under the warranty of materials can be exercised by means of a legal declaration addressed to the business expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only the goods that comply with the contract.

If the consumer terminates the sales contract in whole or in part of the goods supplied under the sales contract,

1. the consumer must return the affected goods to the business at the business's expense; and
2. the business must immediately reimburse the consumer for the purchase price paid for the goods concerned as soon as it has received the goods or proof of return of the goods.

• Within what deadline can a User assert his/her warranty claim?

The user (if he/she is a consumer) is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect. However, we would like to draw your attention to the fact that he/she may no longer enforce his/her warranty rights beyond the two-year (1-year in the case of a business or used products) limitation period from the performance of the contract. (In the case of products with an expiration date, the warranty can be enforced until the end of the expiration date).

If the digital elements In the case of goods containing digital content or a digital service, the sales contract provides for the continuous provision of digital content or a digital service over a specified period of time, the business is liable for any defect in the goods relating to the digital content or digital service, if the defect

1. in the case of continuous service not exceeding two years, within two years from the date of delivery of the goods; or
2. in the case of continuous service exceeding two years, it occurs or becomes recognizable during the entire period of continuous service.

• Against whom can you assert your warranty claim?

The User may assert a warranty claim against the Service Provider.

• What other conditions are there for enforcing your warranty rights (if the User qualifies as a Consumer)?

Within 1 year from the date of delivery, there is no other condition for asserting a warranty claim other than notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of delivery, the User is obliged to prove that the defect recognized by the User already existed at the time of delivery.

Product warranty

• In what cases can a Consumer exercise his product warranty rights?

In the event of a defect in a movable item (product), the Consumer may – at his/her choice – assert a warranty claim for materials or a product warranty.

• What rights does the Consumer have based on his product warranty claim?

As a product warranty claim, the Consumer may only request the repair or replacement of the defective product.

• In what cases is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of its release to the market, or if it does not have the properties specified in the description provided by the manufacturer.

• Within what deadline can a Consumer assert his product warranty claim?

The Consumer may assert his/her product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, he/she loses this right.

• Against whom and under what other conditions can you assert your product warranty claim?

You may exercise your product warranty claim exclusively against the manufacturer or distributor of the movable property. In the event of a product warranty claim, the Consumer must prove the defect of the product.

• In what cases is the manufacturer (distributor) exempt from its product warranty obligation?

The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:

• the product was not manufactured or placed on the market as part of its business activities, or
• the defect was not detectable at the time of placing on the market according to the state of science and technology, or
• the product defect results from the application of a law or mandatory official regulation. The manufacturer (distributor) only needs to prove a reason to be exempted.

Please note that you cannot assert a warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successful, you may assert a warranty claim against the manufacturer for the replaced product or repaired part.

• In the case of a contract between a consumer and a business, it shall be presumed, until proven otherwise, that the defect recognized by the consumer within 1 year after performance already existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect. Accordingly, the Service Provider shall not be liable for any warranty or guarantee if it can prove that the damage resulted from incorrect or careless handling after the transfer of the risk of damage, excessive use, or effects other than those specified, or other use of the products for purposes other than those specified.

COMPLAINT HANDLING PROCEDURE (FOR USERS QUALIFIED AS CONSUMERS)

1. Our store aims to fulfill all orders in good quality and to the full satisfaction of the customer. If the User has any complaints regarding the contract or its fulfillment, they can submit their complaints by phone, e-mail or letter.
2. The Service Provider shall immediately investigate the oral complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and provide a copy thereof to the customer.
3. The Service Provider shall respond to the written complaint in writing within 30 days. It shall justify its position rejecting the complaint. The Service Provider shall retain the minutes of the complaint and a copy of the response for 3 years and shall present them to the supervisory authorities upon their request.
4. Please note that if your complaint is rejected, you may initiate proceedings with an official or conciliation body, as follows:
5. The Consumer may file a complaint with the Consumer Protection Authority:

In paragraphs (1)-(3) of Section 45/A of the Consumer Protection Act and in Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority.      decree      based on        general        consumer protection        as an authority        the        government office        acts: https://www.kormanyhivatal.hu/hu/elerhetosegek

• In the event of a complaint, the Consumer has the option of contacting a conciliation body, whose contact details can be found here:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Phone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152 President: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

Email address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Mailing address: 6001 Kecskemét P.O. Box 228.

Phone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538 President: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu

Email address: bekeltetes@bacsbekeltetes.hu

Békés County Mediation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: (66) 324-976

Fax number: (66) 324-976 President: Dr. László Bagdi Website address: www.bmkik.hu

Email address: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: (46) 501-091 (new cases); 501-871 (ongoing cases)

President: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

Email address: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186 President: Dr.Inzelt Eva Veronika

Website address: https://bekeltet.bkik.hu/

Email address: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: (62) 554-250/ext. 118 Fax number: (62) 426-149

President: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu

Email address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta Square 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312 President: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

Email address: bekeltetes@fmkik.hu; fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: (96) 520-217

President: Dr. Beáta Bagoly

Website address: https://gymsmkik.hu/bekelteto

Email address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi Square 10.

Administrative location: 4025 Debrecen Vörösmarty u. 13-15.

Phone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720 President: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

Email address: bekelteto@hbkik.hu

Heves County Conciliation Board

Mailing address: 3300 Eger, P.O. Box 440.

Customer reception: 3300 Eger, Hadnagy u. 6. ground floor

Phone number: (36) 416-660/ext. 105

Fax number: (36) 323-615

President: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

Email address: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. 3rd floor

Phone number: (20) 373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné dr.Judit Vigh

Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

Email address: bekeltetotestulet@iparkamaraszolnok.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Main Square 36.

Phone number: (34) 513-010

Fax number: (34) 316-259 President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet

Email address: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány u. 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862 President: Dr. Erik Pongó

Website address: www.nkik.hu

Email address: nkik@nkik.hu

Pest County Conciliation Board

Registered office: 1055 Budapest, Balassi Bálint u. 25. IV/2.

Phone number: +36 1 792 7881

President: Dr. Pál Koncz

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

Email address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna Street 6.

Phone number: (82) 501-000

Fax number: (82) 501-046 President: Dr. Imre Csaplaros

Website address: https://www.skik.hu/bekelteto-testulet-159

Email address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: (42) 420-180

Fax number: (42) 420-180

President: Mrs. Görömbeiné Dr. Katalin Balmaz

Website address: www.bekeltetes-szabolcs.hu

Email address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456 President: Gréta Mónus

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2

Email address: bekeltett@tmkik.hu; kamara@tmkik.hu

Vas County Conciliation Board

Customer reception: 9700 Szombathely, Rákóczi Ferenc u. 23.

Phone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

President: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu

Email address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti Square 1.

Phone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Dr. Klara Herjavecz

Website address: www.bekeltetesveszprem.hu

Email address: info@bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi Street 24.

Phone number: (92) 550-513

Fax number: (92) 550-525 President: Dr. Sándor Molnár

Website address: www.bekelteteszala.hu

Email address: zmbekelteto@zmkik.hu

1. The conciliation body is responsible for the out-of-court settlement of consumer disputes. The conciliation body is responsible for attempting to reach an agreement between the parties to resolve the consumer dispute; if this fails, it will make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation body, at the request of the Consumer or the Service Provider, provides advice on the rights and obligations of the Consumer.
2. In the event of a cross-border consumer dispute related to an online purchase or service contract, the conciliation body operated by each county (capital city) chamber of commerce and industry may act - taking into account the jurisdiction rules specified in Section 20 of the Fgytv.
3. In case of a complaint, the Consumer may use the EU Online Dispute Resolution Platform. Using the platform requires a simple registration in the European Commission system, by clicking here. After that, the Consumer may submit his complaint via the online website, whose address is: http://ec.europa.eu/odr
4. The Service Provider is obliged to cooperate in the conciliation board procedure. The Service Provider uses the conciliation board procedure. In this context, it is obliged to send its response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the registered office or business location of the enterprise is not registered in the county of the chamber operating the territorially competent conciliation board, the enterprise's obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the Consumer's needs.
5. If the Consumer does not turn to a conciliation body or the procedure is unsuccessful, the Consumer has the option of going to court to resolve the dispute.The lawsuit must be initiated with a statement of claim, which must include the following information:

• the court in question;
• the names, residences and legal positions of the parties and their representatives;
• the right sought to be asserted, by presenting the facts on which it is based and the evidence thereof;
• the data from which the jurisdiction and competence of the court can be established;
• a firm request for a court decision.

The document or a copy thereof whose content is cited as evidence must be attached to the claim.